I never went into any settings or changed anything it just suddenly decided to act up and now naturally I'm worried this thing is on the downhill slope to becoming a pile of garbage like the last Virtuoso I had did. it disconnected for no reason then reconnected and now it won't say anything when I mute and unmute the microphone it just makes a sound. I immediately noticed that the new headset would tell me the microphone was muted and that my battery was dying (my original one never ever did that) but now my new headset (I've literally had for like a couple of weeks now tops!) is already acting up. I had to send that one back and received a replacement headset. I had bought one and barely used it, had it for about a month and when I went to plug the microphone into it the entire thing would just shut off every single time it never ceased to fail. Make sure to backup your profiles before you start the procedure as they will be deleted in the process.Ĭorsair Virtuoso is literally the biggest piece of junk I have ever had the displeasure of purchasing.
The corsair utility engine before icue install#
Try performing a clean install of the software and see if that corrects the issue: It is rather unfortunate, i need to have icue open, for my custom DPI settings on my mouse as well as button macro's but that means i no longer am able to mute my mic easily i only know that from trying the steps mentioned above about holding down the mute button swapping to wireless and then releasing the mute button after 15sec. in fact it may have made it worse i no longer am able to turn side tone on or off by holding down the button and the audio prompts for that is gone too. it only works when icue is closed i updated icue toģ.34.161 and it did not resolve my issue. i've tried in both wireless and wired mode. but no audio prompt saying "mic off" and the mic still works people can still hear me. the hardware mute button does not actually mute my mic, icue says its muted and the light changes from green to red. Hope a fix comes out soon or we are able to actually buy a replacement at some point. I play with large groups, competitively and I stream so the mute button on a super sensitive mic is a MUST HAVE. The mic works amazing (coming from using a Logitech G933 Artemis Spectrum) The sound is amazing and the comfort is 10/10 in my opinion and I don't want to send it back. I'm currently wanting either a new mic or I'm going to have to send it back. It didn't work for me but I hope it works for others. If the issue persists please do let us know." kindly try to have the headset in USB/Wired Mode Press hold the mute button While holding the mute button switch to wireless mode Release the mute button after 15 seconds. " Good day, sorry to hear that you are having issues with our corsair headset. This is what they responded with 4 days later: I sent a support ticket within having the headset for less than an hour. I just got a Virtuoso SE Headset a few days ago and the mic just never muted at all, not on PC, Xbox One, or on my phone. Let me start out with I made an account just for this.
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